Billing System FAQs

Q: Why did UTS upgrade the current billing systems?
A: Our current version of the UTS Billing System was becoming outdated with no additional enhancements since the fall of 2004. The upgraded system will continue to allow end users to access billing information about communications services including, calling cards, cable TV, data service and other service types into the Pinnacle billing system, such as cellular service.

Q: What are the benefits of the upgraded billing system?
A: The primary benefit to the University community is that now all the voice charges that apply to a department is consolidated on a web accessible detailed statement in a more user friendly website. The upgraded UTS billing system still allows for statements to be always up-to-date, and easy to access. The goal of the UTS Billing System is to continue to provide our departments and end users with a consolidated view of all their communications related charges for each bill cycle.

Q: What kinds of charges are included in the upgraded UTS billing system?
A: Beginning August 2006, billing period charges for UTS voice services and products will be included in the upgraded online UTS billing system. Voice services and products include items such as: telephone service, telephone sets, and Suncom/Long Distance service, calling cards, cable TV, data service, cellular services and cellular equipment.

Q: What is the direct link to the UTS Billing System?
A: The direct link to the UTS Billing System is https://utsbill.fiu.edu; but you may also access the system via the UTS Website. On the UTS Website, you can easily access the UTS billing system by going to the “Faculty& Staff” drop-down menu, clicking on “Voice Services”, and then finally clicking on “Billing”.

Q: How do I obtain the password and username that is needed to access the UTS billing system?
A: Each department’s dean and directors have already identified a departmental contact for the UTS billing system. All departmental contacts have received the username and password to access the accounts that pertain to their department. Please check with your specific departmental contact for the departmental username and password.  if you are unable to determine who is your UTS billing system departmental contact, you will need to create a service request to gain access. To create a service request, please call the UTS Support Center at (305) 348-2284 (x.72284), or fill out our online form by clicking here.

Q: How do I view and print my bill?
A: To view and print your bill, please follow the instructions listed here. (New Login Instructions)

Q: If I want details about individual usage, in what format can I create a report and how do I get it?
A: For details about individual usage reports, please follow the instructions listed here. (New Login Instructions)

Q: What is the difference between Departmental Usage Reports and Departmental Subscriber Summary?
A: The departmental usage report will include all subscribers/phone numbers monthly recurring charges and toll charges together. The departmental subscriber summary will include details on all monthly recurring charges and toll charges for one given subscriber/phone number.

Q: What are recurring charges, one-time charges or credits and toll charges?
A: Recurring charges are monthly charges for all telephones lines and equipment or services. One-time charges are generally incurred when products or services are added or modified. These charges can include labor and materials are all charged through requisitions. One-time charges will appear on the bill for information purposes only. Toll charges are all SUNCOM and long distance charges.

Q: If there is a discrepancy with my bill, what is the process to correct it?
A: You will need to create a service request if there is a discrepancy with your bill. To create a service request, please call the UTS Support Center at (305) 348-2284 (x.72284), or fill out our online form by clicking here.

Q: How do I view a bill from past billing cycles and how many billing cycles are available to view?
A: Choose which billing cycle you want to view and specify the format you want to use to view the bill. You can view the bill in HTML, Excel, and/or PDF format. For more information please click here.

Q: What if I login to the billing system and I do not see a past billing cycle?
A: To view billing cycles prior to August 2006 click here. 

Q: How do I view individual subscriber information?
A: To view individual subscriber information, double-click on the phone number you want to view. You will be prompted with the subscriber information that will include detail monthly recurring charges and detail toll charges.

Q: Is it FIU policy to print and sign the bill?
A: UTS will no longer be issuing monthly paper bills beginning this September, 2003. University policy requires all departments to keep a signed copy of monthly telephone and long distance charges as assurance that all charges were made for official university business. It shall remain the responsibility of all University Departments and telephone/long distance users to verify their monthly charges.

Q: Does the department need to keep and file the monthly telephone report?
A: Yes, it is the department responsibility to file the monthly telephone report for auditing purposes. Please see University Policies.

Q: If there are no charges ($0), will the user need to sign the report?
A: If you have a telephone line, there will always be a monthly charge associated to the line. If the line does not have access to long distance and there are no long distance charges associated to the line, then the user does not have to sign the report.

Q: Who signs off on long distance calls for faxes?
A: It is the responsibility of each department to keep track of faxes that have access to long distance. Long distance charges associated to faxes will appear on the bill with the fax number.

Q: If the department has multiple account numbers, how can all accounts be viewed?
A: If all accounts have been provided to UTS for viewing, then once you have log on all accounts will be available for viewing within the same page. If you have not provided UTS with all of the accounts then you have to initiate a Service Request to add the account number to your username and password. To create a service request, please call the UTS Support Center at (305) 348-2284 (x.72284), or fill out our online form by clicking here.